FAQ’s for the Sciencenter’s Digital Membership Cards:

How do I access my card?
Step 1: Download the “eMembership card” app from the App Store or Google Play.
Step 2: Select “Sciencenter” from the destination options. If you don’t see it, search for “Sciencenter” in the search bar.
Step 3: Select the “Find My Membership Cards” button.
Step 4: Enter your membership number and your last name OR your phone number and your last name.
Step 5: Click “Download my cards.” Your membership card is now available in the eMembership App. You will not need to download it again. Just open the eMembership App when you visit the Sciencenter and easily access your card!

Does it work for android and iphone?
Sciencenter digital membership cards are available for both iOS and android users via the App Store and Google Play.

Does it cost anything to download?
If you are a member, your digital membership cards are free to download.

What if I don’t want to download the app?
If you don’t want to download the app, you can access your digital cards via our website at sciencenter.org/digital-cards, or you can use the QR codes posted at our front desk.

When will this go into effect?
Digital membership cards are now available for all Sciencenter members.

Will my digital cards be accepted for reciprocal admission at other museums?
Digital membership cards will be accepted by other museums that take part in reciprocal admission for Sciencenter members.

Can I share my digital card with my children’s caregiver?
Sciencenter memberships are not transferable. If you would like to have a caregiver accompany your children to the Sciencenter please consider upgrading to an Explorer Plus membership. If you have an Explorer Plus membership, you can share a digital card with your children’s caregiver.

Can I visit the museum if I forgot to bring my phone with my digital membership card with me?
Yes, you can still visit. Our front desk staff can look you up in our system using your photo ID.

How long after I purchase my membership will my digital cards be available for download?
Please allow up to 10 days for your membership cards to show up in the app or via our website.

How will I know when my membership has to be renewed?
The Sciencenter will send you an email to let you know when your membership is ending. You will also receive an update via the eMembership Card app.

Can I still get physical cards?
We are using digital membership cards in an effort to be more environmentally friendly and make the membership process easier. If you need a physical card please contact us at membership@sciencenter.org.

If you are having trouble accessing your digital memberships cards, or if you have questions not answered here, please contact us at 607-272-0600 ×118, or via email at membership@sciencenter.org.